• Booking Terms & Policies

    Booking Terms & Policies

    Privacy, Terms & Policies

    This page sets out the privacy practices, booking terms, cancellation rules, and refund policy for services provided by You Hue. By booking an appointment, you acknowledge and agree to the policies outlined below.

    Key Policies (At a Glance)

    • Payment: Full payment is required at booking.

    • Cancellations: More than 72 hours’ notice = 50% refund. Within 72 hours or no-shows = no refund.

    • Refunds: Only available under the cancellation rules. No refunds once the service has been delivered.

    • Privacy: Your data is used only for booking and communication.

    • Cookies: Used to improve website function; no personal data is stored.

    • 1. Privacy Policy

      Use of Personal Data

      • We collect personal information you provide during booking, including your name, contact details, and payment information.

      • This information is used solely to confirm appointments, deliver services, and communicate with you about your booking.

      • Your information is stored securely and will not be shared with third parties unless required by law.

      Your Rights

      Under UK GDPR, you have the right to access, amend, or request deletion of your personal data. To exercise these rights, please email jill@youhue.co.uk

    •  

      Data Retention & Security At You Hue, we value the trust you place in us with your personal information. To provide a consistent and high-quality service, we retain client consultation records and record cards for a period of 7 years following your last appointment. This allows us to refer to your unique colour history for future sessions and ensures we meet our legal obligations for tax and professional insurance purposes. All physical records are stored securely in our studio, and any data reaching the end of this retention period is destroyed using high-security cross-cut shredding. You remain in control of your data and may request the amendment or deletion of your records at any time by contacting us directly.

      2. Cookie Policy

      Use of Cookies

      You Hue uses cookies to track visits to our website and to enable easy connections with social media platforms. This helps us improve our services and your browsing experience. We do not store personal data within these cookies.

      What Are Cookies?

      Cookies are small text files stored on your computer or mobile device by a website’s server. Only that server can retrieve or read the cookie’s contents. Each cookie is unique to your web browser and typically contains anonymous information such as a unique identifier, site name, and numbers. Cookies allow websites to remember preferences, support navigation, and improve speed and usability.

      Why We Use Cookies

      Cookies perform a variety of functions, including:

      • Allowing you to move between pages efficiently.

      • Remembering your preferences.

      • Enhancing your overall browsing experience.

      Without cookies, websites may treat each page visit as a new interaction, which can slow down your browsing and reduce functionality.

      Managing Cookies

      Most internet browsers are set to accept cookies by default. However, you can change your browser settings to refuse cookies or to notify you when cookies are placed. Please note that certain services and features may not function properly without cookies.

      For guidance on how to manage or disable cookies, visit www.aboutcookies.org, which provides instructions for a wide range of web browsers.

      3. Terms & Conditions

      • Payment: Full payment is required at the time of booking to secure your appointment.

      • Service Delivery: Appointments take place at You Hue’s studio or online, as arranged.

      • Client Responsibility: It is your responsibility to attend the appointment on time and provide accurate information regarding any allergies or sensitivities.

      • Provider Responsibility: You Hue reserves the right to reschedule or refuse service in the event of illness, unforeseen circumstances, or other reasonable grounds.

      • Liability: While every effort is made to provide professional guidance, personal outcomes and satisfaction cannot be guaranteed.

      4. Cancellation Policy

      • Appointments are paid in full at the time of booking.

      • Cancellations made more than 72 hours before the appointment will receive a 50% refund.

      • Cancellations made within 72 hours, or in the case of no-shows, are non-refundable.

      • Rescheduling is not guaranteed and will depend on availability.

      5. Refund Policy

      • Refunds are only available under the conditions stated in the Cancellation Policy above.

      • Once a service has been delivered, no refunds will be issued, as colour analysis is a personal consultation.

      • If You Hue must cancel an appointment, clients may choose between a full refund or rescheduling to a new date.

      • Refunds will be processed within 7 working days to the original payment method.

      6. Contact

      If you have any questions about these policies, please contact:
      You Hue
      Email: jill@youhue.co.uk

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